Customer Service

  • Contact Us
  • Gift Certificates
  • Return Policy
  • Gift Packaging
  • Shipping


    We appreciate your business and thank you for giving Pickles & Ice Cream Maternity the opportunity to make you feel sassy AND comfortable. If you ever happen to be near an actual Pickles & Ice Cream Maternity boutique, we highly encourage you to visit and experience first hand the delightful service and vast selection of maternity clothing that isn’t represented on With so many changes occurring with our bodies during pregnancy, there is no substitute for actually trying on the clothes and getting honest opinions and feedback on wear-ability and fit. And of course, there’s nothing like instant gratification!


    ***Please Note: Returns are processed within 14 days from the date we received your return. Once your card has been refunded (or online store credit issued), we will send you an email notification.***

    If you have any questions or comments about Pickles & Ice Cream Maternity or the products we carry, please feel free to contact us:

    Pickles & Ice Cream Corporate Office
    3010 Woodhollow Dr
    Flower Mound, TX 75022
    888.4.9.MONTHS (888.496.6684) or
    214.PICKLES (214.742.5537)

    Our online store office hours are Monday to Friday 10am to 6pm CST. If you call or email after hours, someone will promptly respond during the next business day.

    Other ways to contact us:
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    Please note we are not offering franchises at this time.

    GIFT CERTIFICATES offers online gift certificates. Online gift certificates can be used only at Online certificates can be emailed to the recipient or a paper certificate can be mailed. And, of course, we can do both if you would like.

    Please note that Gift Certificates are created manually during regular business hours Monday through Friday. You will receive a confirmation of your order via email, but the E-certificate and/or Paper Certificate will be sent on the next business day. If you need to receive your certificate faster, please include a note in the comments section of your order or email with your request.

    **Gift Certificates are final sale and cannot be returned or refunded.**


    We thank you for shopping and we want you to love your purchases. If you are in any way unhappy with your purchase, simply send it back to us following the steps below. We want the Return Process to be as simple as possible for you because we know you have way more important stuff going on.

    ALL RETURNS MUST BE RECEIVED WITHIN 21 DAYS OF THE DATE WE SHIPPED YOUR ORDER. We by all means don’t want you to be stuck with anything you don’t like or doesn’t fit, but we are a small online operation and cannot accept items returned past the 21-day Return Period. If you feel you are getting down to the wire, please call or email us. Returns received after the 21-Day window without prior notification will be returned to you. Sorry, no exceptions.

  • Returned items must be unworn, unwashed, and in original condition with all original tags intact.
  • Skincare, Lingerie, and Undergarments are NOT returnable. Swimwear is only returnable with the hygienic liner intact. Nursing covers and BabyLegs are only returnable if unopened. Sorry, no exceptions.
  • Craving Savings Outlet items are deeply discounted and therefore are FINAL SALE (items with prices ending in $.77). Sorry, no exceptions. Other Sale items can only be returned for online store credit, no refunds.
  • Pickles & Ice Cream Maternity is not responsible for damages that occur during the return shipping process, including the transfer of ink from handwritten notes. We suggest carefully packing and insuring all returns.
  • Online purchases may only be returned to our online store. Our Brick & Mortar locations will not accept returns of online purchases as they are owned and operated separately.
  • Pickles & Ice Cream cannot be responsible for the fit of the items beyond the 21 Day Return Period. Sorry, no exceptions.
  • All online returns will receive a refund to the original form of payment (unless the return only qualifies for a store credit)
  • You are responsible for all return shipping costs. Any return shipments billed to Pickles & Ice Cream will be charged to your card along with a $10 processing fee.

    If you are unhappy with your purchase…
    1) Return your item(s) along with the green return information slip and a note indicating the reason for the return. Write your RMA # on the outside of the package.
    2) Just ship your package (postage paid) back to this address via any trackable carrier:
    Attn: RETURNS RMA #______
    3010 Woodhollow Dr
    Flower Mound, TX 75022
    3) Within 14 days from the date we received your return, we will refund your card (or issue an online store credit for sale items ending in $0.99) for the full amount of the return, minus shipping fees. Once your card has been refunded, we will send you an email notification. In the event of a store credit, we will email you instructions on how to redeem it on your next transaction. Any discounts or coupons applied to an order will be taken into consideration when calculating refunds or store credits, thus you may not receive full value for the return of a single item if the remainder of your order no longer qualifies for the discount/coupon.

    If you receive any goods that have been damaged, please let us know immediately. Any damages must be reported within 7 days of receipt. Please follow the manufacturer’s care instructions carefully as Pickles & Ice Cream Maternity can not be responsible for damages that occur during the dry cleaning, laundering, tailoring or misuse of merchandise.

    Exchanges: Please call or email to let us know you would like to exchange your items. We will hold the desired item until your return comes in. If you can’t spare the transit time it takes to send the return and receive the exchange, please let us know and we will ship the new item before your return arrives back to us. We are always a phone call or an email away. Exchanges are handled as a new purchase. We will charge your credit card when we ship the new items. Due to the rising cost of shipping, we will no longer offer courtesy shipping on exchanges as of May 21, 2008.


    Our signature Gift Packaging is complimentary upon request. We will handwrite the note as you specify for each gift package. We thank you for choosing gifts from Pickles & Ice Cream Maternity for your loved one.


    Most orders received by 2pm CST will ship that same day. Some items will ship in 2-3 days. Your package will arrive via UPS Ground unless specified otherwise before the transaction is complete. Again, we are always a phone call or email away if you need assistance. Please verify your billing information prior to placing your order. A delay can occur if your billing information does not match the information that your credit card company has on file. We always verify any discrepancies prior to processing an order in an effort to protect our customers.

    Orders placed on Saturdays and Sundays will not ship until Monday. Orders that need to arrive to you on Saturdays or via First Priority Overnight, please call us so that we can insure it’s processed appropriately and with the utmost priority. Please keep in mind though that once we process the Priority request to UPS and they take the package, the responsibility falls on them to deliver it on time. But, please call us and let us know if we can help remedy the situation. We know how important it is to be dressed for success whether in business or play.

    As much as the word “Guaranteed” means, sometimes weather and other acts of God happen that are out of any person’s control. You will be responsible for all fees and return shipping costs if you refuse the shipment.

    *Free Ground Shipping promotions apply to the 48 Contiguous states only. Offer not valid in Alaska, Hawaii or International.

    International Shipping

    We will gladly ship to anywhere we can around the world. When choosing one of the UPS Worldwide services and/or UPS Standard to Canada shipping options, you are accepting all duties, taxes, brokerage and/or customs charges imposed by the in-bound country. These fees are billed separately by the carriers and not collected by us. When shipping international, we do know that even a pound in extra weight can sway the costs by $8-10 so we will take precise weights to save you as much as we can.

    You will be responsible for each country’s duties, taxes, brokerage and/or customs fees and and sometimes they can be really pricey. They are billed separately by the carrier. Upon request, we will be more than happy to email you for a final confirmation with estimated fees and delivery date prior to fully executing the order. You will be responsible for all fees and return shipping costs if you refuse the shipment.