Savor the Service

We appreciate your business and thank you for giving Pickles & Ice Cream the opportunity to make you feel sassy AND comfortable. If you ever happen to be near an actual Pickles & Ice Cream boutique, we highly encourage you to visit and experience first hand the delightful service and vast selection of maternity clothing that isn’t represented on www.picklesandicecream.com. With so many changes occurring with our bodies during pregnancy, there is no substitute for actually trying on the clothes and getting honest opinions and feedback on wear-ability and fit. And of course, there’s nothing like instant gratification!

Contact Us

If you have any questions or comments about Pickles & Ice Cream or the products we carry, please feel free to contact us:

Pickles & Ice Cream
5001 Spring Valley Rd. Ste 385-W
Dallas, TX 75244
customerservice@picklesandicecream.com
888.4.9.MONTHS (888.496.6684) or
214.PICKLES (214.742.5537)

Other ways to contact us:

Gift Certificates

Picklesandicecream.com offers both online and in-store gift certificates. Online gift certificates can be used only at www.picklesandicecream.com. In-store gift certificates can be purchased via the website but can only be used in the specific store. If you purchase an in-store gift certificate, an associate will call you to verify the purchase and method in which you would like your Gift Certificate delivered. Online certificates can be emailed to the recipient or a paper certificate can be mailed. And, of course, we can do both if you would like.

Return Policy

We thank you for shopping Picklesandicecream.com and we want you to love your purchases. If you are in any way unhappy with your purchase, simply send it back to us following the steps below. All Returns must be received within 21 days of the purchase date and we will happily refund your credit card for the full amount of the return, minus shipping fees.

We by all means don’t want you to be stuck with anything you don’t like or doesn’t fit, but we are a small online operation and can not accept items returned past the 21-day Return Period. If you feel you are getting down to the wire, please call or email us. Returns received after the 21-Day window without prior notification will be returned to you. Sorry, no exceptions.

We want the Return Process to be as simple as possible for you because we know you have way more important stuff going on.

If you are unhappy with your purchase…

1) Email us at Returns@picklesandicecream.com with your order number, and the reason for the return, and the items you want to return and/or exchange. We will promptly email you an RMA number which needs to be clearly displayed on the box or shipping label for easier processing.
2) Just ship your package back to this address via any trackable carrier:

Picklesandicecream.com
Attn: RETURNS
5001 Spring Valley Rd #385W
Dallas, TX 75244
214-742-5537

Exchanges are handled as a new purchase. We will charge your credit card when we ship the new items. Upon receipt of the returned items, we will refund your card minus the shipping fees. We make every attempt to process returns in a timely manner, however please allow up to 2 weeks for a refund to show up on your credit card statement.

We apologize but items purchased online at picklesandicecream.com can not be returned at Pickles & Ice Cream brick and mortar stores. Pickles & Ice Cream boutiques are independently owned franchises and operate separately from Picklesandicecream.com LLC.

The items must be unworn and in original condition with all original tags intact. Undergarments are NOT returnable for hygienic reasons, and Swimwear in only returnable with the hygienic liner intact. Sorry, no exceptions. Any discounts applied to an order will be taken into consideration when calculating refunds or store credits, thus you may not receive full value for the return of a single item. Sale items can only be returned for online store credit. We will email you instructions on how to redeem your store credit on your next transaction. Savings Cravings Outlet items are deeply discounted and therefore are FINAL SALE (Also includes items with prices ending in $.77). Sorry, no exceptions.

Please follow the manufacturer’s care instructions carefully as Pickles & Ice Cream can not be responsible for damages that occur during the dry cleaning, laundering, tailoring or misuse of merchandise.

We love our clothes and hope you will too! But, buying maternity clothes without feeling and touching the clothes can be challenging to say the least. So, if the clothes aren’t what they looked like online or just don’t fit you well, we highly recommend trying your new clothes on when you first get them to determine whether you love it or hate it. 21 Days go quickly so if you happen to hate it, please send them back promptly so that we can refund you for the no-no’s. Returns will not be accepted after 21 Days of the purchase date.

Pickles & Ice Cream can not be responsible for the fit of the items beyond the 21 day Return Period. Sorry, no exceptions.

Gift Packaging

Our signature Gift Packaging is complimentary upon request. We will handwrite the note as you specify for each gift package. We thank you for choosing gifts from Pickles & Ice Cream for your loved one.

Shipping

Orders received by 2pm CST will more than likely ship that same day. Your package will arrive via UPS Ground unless specified otherwise before the transaction is complete. Again, we are always a phone call or email away if you need assistance.

Orders placed on Saturdays and Sundays will not ship until Monday. Orders that need to arrive to you on Saturdays or via First Priority Overnight, please call us so that we can insure it’s processed appropriately and with the utmost priority. Please keep in mind though that once we process the Priority request to UPS and they take the package, the responsibility falls on them to deliver it on time. But, please call us and let us know if we can help remedy the situation. We know how important it is to be dressed for success whether in business or play.

As much as the word “Guaranteed” means, sometimes weather and other acts of God happen that are out of any person’s control.

International Shipping

International Shipping We will gladly ship to anywhere we can around the world. When choosing one of the UPS Worldwide services and/or UPS Standard to Canada shipping options, you are accepting all duty taxes and customs charges imposed by the in-bound country. When shipping international, we do know that even a pound in extra weight can sway the costs by $8-10 so we will take precise weights to save you as much as we can. But you will be responsible for each country’s duties and customs fees and they can be really pricey. We will be more than happy to email you for a final confirmation with estimated fees and delivery date prior to fully executing the order. After a final confirmation, you will be responsible for all fees and return shipping costs if you refuse the shipment.

*Free Ground Shipping promotions (including courtesy shipping on exchanges) apply to the 48 Contiguous states only. Offer not valid in Alaska, Hawaii or International.